After Sales Form

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After-sales Policy

- The policy described below applies to products purchased directly from Shams Group. Please keep your original proof of purchase, receipt, or sales order to exercise these policies.

- Shams Group guarantees that conform to the following conditions, refund and exchange can be requested within 7 working days (the actual date may varies according to local laws and regulations) of the purchasing date (subject to the actual date the product was received).
a. Manufacturing defects.
b. Product has been damaged in the transit, which was found when being unpacked and checked in the presence of the couriers.
c. The actual products are not matched with the original descriptions.

- The refund and exchange policies need to know
a. For exchanges, only the defective parts will be replaced.
b. Please contact for more details of refund and exchange process.

- Warranty
- What is not covered by this warranty?
a. Crash, scratch, or burn caused by non-manufacturing defects.
b. Product which did not operate in conformance with installation environmental, mechanical or electrical requirements.
c. Any malfunction results from misuse, abuse, vandalism, neglect, improper modification, disassembling, storage, transportation, or handling.
d. The original identification markings on the product have been tampered, removed, or defaced.
e. Damage caused by the operation of the unit with a low charged or defective battery.
f. Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
g. Failure and damaged caused by force majeure.